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Frequently asked questions

Great question! We've developed a Return Policy that explains everything. Scroll down to the bottom of the page and click on the link there.

Here at Auntie's, we appreciate a phone call to let us know. Call us at 774-269-6899 to give us a heads up. If you're more than 15 minutes late to a private session, the class will be cancelled in consideration to the instructor. More information is available in our Cancellation Policy.

Auntie's accepts "like new" yarn with the receipt. Without the receipt, we cannot process your return. If you're in doubt whether your purchase is "like new", bring it by the store, or use the form below to send us some pictures and we'll get back to you in a couple days :)

You've found us! In addition to our phone and physical location, we've dedicated this spot to you--so please feel free to write to us, especially with feedback on our website.

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